FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.ecoflowerpots.com! To help you better understand our services and products, we have compiled some frequently asked questions and their answers. If you have any other questions, please feel free to contact us.

1. How do I place an order?
   You can browse our website, select the products you want, and add them to the shopping cart. After completing your purchase, click the shopping cart icon, follow the prompts to fill in the relevant information and complete the payment.
2. Can I modify or cancel my order?
   After you place an order, we will process it as soon as possible. Once the order has been processed or shipped, it cannot be modified or cancelled. If you want to modify or cancel your order, please contact us as soon as possible through our customer service email.
3. How is the shipping cost calculated?
   The shipping cost is calculated based on your shipping address, the selected delivery method and the weight of your order. The system will automatically calculate and display the shipping cost during checkout.
4. How long does it take to process the order?
   We usually process the order within 3 business days after receiving it. You will receive an email with tracking information after your order is shipped.
5. How do I track my order?
   You can track the status of your order through the tracking link provided in the order confirmation email. You can also log in to your account to view the order history and status.
6. What should I do if I received a damaged or wrong item?
   If you received a damaged or wrong item, please contact us by email within 48 hours after receiving the goods, providing relevant photos and order information. We will provide you with a solution for return or exchange.
7. What are the payment methods?
   We accept a variety of payment methods, including credit cards, debit cards and major payment platforms such as PayPal. On the checkout page, you can choose the payment method that is most convenient for you.
8. What is the return and exchange policy?
   You can apply for a return or exchange within 30 days of receiving the item. The product must be in original condition, unused and in its original packaging. Please visit our return and exchange policy page for details.
9. Is your website secure?
   We take your privacy and security very seriously. During our shopping process, all sensitive information is processed through SSL encryption to ensure that your payment information is safe and worry-free.

Thank you for visiting www.ecoflowerpots.com, we look forward to providing you with the highest quality products and services!